Capital One: Trying to make payment for * days...called the...

A Capital One customer review by GetHuman user ~lsteele from November 28th, 2017

Background on ~lsteele's case

GetHuman: ~lsteele - can you tell our other Capital One customers when your case took place?
~lsteele: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Capital One, and if so, how?
~lsteele: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~lsteele a list of common Capital One problems)
~lsteele: "Dispute a Charge" was why I was trying to call.

~lsteele's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lsteele: Trying to make payment for * days...called the capitol one number, service was the WORST !!! Talked like ghetto...all I heard was she couldn't help me, she had the same number I did!! If my payment comes up late I will really upset. When your trying tp PAY a company, and you have this much difficulty, something is SERIOUSLY wrong !!! Don't use this company!
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~lsteele: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lsteele: I'd give them a one out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~lsteele: For that I would say five out of five.
GetHuman: And finally- any advice for other Capital One customers?
~lsteele: Call them early in the day or late. Don't forget any personal or account information you might need for Capital One to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lsteele taken from his Capital One customer service problem that occurred on November 21st, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~lsteele's Capital One Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

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