CarFax: The agent told me there was no way she could re...
A CarFax customer review by GetHuman user ~ from November 17th, 2017
Background on ~ 's case
GetHuman: ~ - can you tell our other CarFax customers when your case took place?
~ : Yes. It was late at night, on November 14th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~ a list of common CarFax problems)
~ : "Dispute a Report" was why I was trying to contact.
~ 's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ : The agent told me there was no way she could release the name of the source who reported frame damage on my car (the bodyshop, dealership, and insurance all say there was no damage and they didn't report it). The agent cut out the chat before I was finished talking. I had asked if there was a way to file a complaint formally. Her response was to say she'd pass my feelings along (before I finished explaining why I was upset) and then to hang up. Her name was Crissy B if that helps at all.
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~ : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ : I'd give them a four out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~ : For that I would say five out of five.
GetHuman: And finally- any advice for other CarFax customers?
~ : Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ taken from his CarFax customer service problem that occurred on November 14th, 2017.