CarFax: They put info. From a previous car I owned prio...
A CarFax customer review by GetHuman user ~throttleposition from November 22nd, 2017
Background on ~throttleposition's case
GetHuman: ~throttleposition - can you tell our other CarFax customers when your case took place?
~throttleposition: Yeah. It was evening, on November 18th.
GetHuman: Did you reach out to CarFax, and if so, how?
GetHuman: And which of these common CarFax customer issues best describes the reason you wanted to talk to them?
(Shows ~throttleposition a list of common CarFax problems)
~throttleposition: "Check credit score" was why I was trying to contact.
~throttleposition's review of CarFax customer service
GetHuman: So how would you sum up your experience for GetHuman's CarFax customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~throttleposition: They put info. From a previous car I owned prior to my new ***z nismo carfax says there was damage reported but not to carfax after I took it upon myself to remedy the situation, I found out that the damage on the car did I traded in before got mixed up and put on my new car so its by Spurs a and now that I sent in all this information distillers same where was still looking at it its been a week I can trade in the car I have now for the right amount of money because of this carfax what should I do I'm going crazy
GetHuman: Let's quantify your experience contacting CarFax. On a scale of 1 to 5, how easy is it go get help on a CarFax problem?
~throttleposition: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~throttleposition: I'd give them a one out of five on communication.
GetHuman: And what about CarFax's ability to quickly and effectively address your problem?
~throttleposition: For that I would say one out of five.
GetHuman: And finally- any advice for other CarFax customers?
~throttleposition: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for CarFax to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~throttleposition taken from his CarFax customer service problem that occurred on November 18th, 2017.