Cardpool has *) sold me stolen gift cards and...
A CardPool customer review by GetHuman user ~anonymous from November 18th, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other CardPool customers when your case took place?
~anonymous: Yup. It was late at night, on November 13th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common CardPool problems)
~anonymous: "Buying Cards" was why I was trying to call.
~anonymous's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: Cardpool has *) sold me stolen gift cards and *) processed my credit card as a "cash" transaction so I got hit with fees. Getting each issue resolved was a NIGHTMARE of emails that went on for days. No one to talk to about this and horrible horrible response when they decided to show up for work on a given day
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a two out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
~anonymous: For that I would say three out of five.
GetHuman: And finally- any advice for other CardPool customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his CardPool customer service problem that occurred on November 13th, 2017.