CardPool: You can not talk to anyone, they only offer e-m...
A CardPool customer review by GetHuman user ~CardBuyer from November 22nd, 2017
Background on ~CardBuyer's case
GetHuman: ~CardBuyer - can you tell our other CardPool customers when your case took place?
~CardBuyer: Yeah. It was evening, on November 17th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows ~CardBuyer a list of common CardPool problems)
~CardBuyer: "Refund" was why I was trying to call.
~CardBuyer's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~CardBuyer: You can not talk to anyone, they only offer e-mail communication. This is the *th time I have not been able to talk to a person with an issue and their e-mail response time is a couple days. I have lost several gift cards. Cardpool.com must be living in the dark ages if they don't provide a live person. My advise, SHOP ELSEWHERE. These guys are crooks and don't get back to you. Disgusted...
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
~CardBuyer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~CardBuyer: I'd give them a one out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
~CardBuyer: For that I would say four out of five.
GetHuman: And finally- any advice for other CardPool customers?
~CardBuyer: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~CardBuyer taken from his CardPool customer service problem that occurred on November 17th, 2017.