CardPool: You have never sent the gift card that we order...
A CardPool customer review by GetHuman user GetHuman-9644 from November 20th, 2017
Background on GetHuman-9644's case
GetHuman: GetHuman-9644 - can you tell our other CardPool customers when your case took place?
GetHuman-9644: Yes. It was morning, on November 14th.
GetHuman: Did you reach out to CardPool, and if so, how?
GetHuman: And which of these common CardPool customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-9644 a list of common CardPool problems)
GetHuman-9644: "Billing" was why I was trying to call.
GetHuman-9644's review of CardPool customer service
GetHuman: So how would you sum up your experience for GetHuman's CardPool customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-9644: You have never sent the gift card that we ordered two weeks ago but immediately charged our credit card! I've written to you twice and have also complained to Giftcardgranny. I'm about to call our Bank*VISA and have them reverse the transaction. Your one-time automated response to us, via impersonal e-mail stating that "you'll get back to us within ** hours" never happened. RESPOND NOW. ***-***-**** Deanna D.
GetHuman: Let's quantify your experience contacting CardPool. On a scale of 1 to 5, how easy is it go get help on a CardPool problem?
GetHuman-9644: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-9644: I'd give them a four out of five on communication.
GetHuman: And what about CardPool's ability to quickly and effectively address your problem?
GetHuman-9644: For that I would say five out of five.
GetHuman: And finally- any advice for other CardPool customers?
GetHuman-9644: Call them early in the day or late. Don't forget any personal or account information you might need for CardPool to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-9644 taken from his CardPool customer service problem that occurred on November 14th, 2017.