Care Credit: Rep was very rude actually YELLED at me!! I fee...
A Care Credit customer review by GetHuman user ~doc holliday from November 6th, 2017
Background on ~doc holliday's case
GetHuman: ~doc holliday - can you tell our other Care Credit customers when your case took place?
~doc holliday: Yes. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~doc holliday a list of common Care Credit problems)
~doc holliday: "Refund or Suspicious Charges" was why I was trying to call.
~doc holliday's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~doc holliday: Rep was very rude actually YELLED at me!! I feel he should loose his job!! This was a terrible customer service experience.
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~doc holliday: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~doc holliday: I'd give them a three out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~doc holliday: For that I would say two out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~doc holliday: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~doc holliday taken from his Care Credit customer service problem that occurred on November 2nd, 2017.