Care Credit: Took a while for the rep to understand the conc...
A Care Credit customer review by GetHuman user GetHuman-76811 from November 22nd, 2017
Background on GetHuman-76811's case
GetHuman: GetHuman-76811 - can you tell our other Care Credit customers when your case took place?
GetHuman-76811: Sure. It was evening, on November 14th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-76811 a list of common Care Credit problems)
GetHuman-76811: "Technical Support" was why I was trying to call.
GetHuman-76811's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-76811: Took a while for the rep to understand the concept of "I froze my credit" . Had to go back and forth with his supervisor who would not speak directly with me. At the end I got the info and service I needed to complete the transaction (I hope)
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
GetHuman-76811: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-76811: I'd give them a two out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
GetHuman-76811: For that I would say three out of five.
GetHuman: And finally- any advice for other Care Credit customers?
GetHuman-76811: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-76811 taken from his Care Credit customer service problem that occurred on November 14th, 2017.