Care Credit: first i want to say these people are not from t...
A Care Credit customer review by GetHuman user ~lreed from November 17th, 2017
Background on ~lreed's case
GetHuman: ~lreed - can you tell our other Care Credit customers when your case took place?
~lreed: Yes. It was evening, on November 16th.
GetHuman: Did you reach out to Care Credit, and if so, how?
GetHuman: And which of these common Care Credit customer issues best describes the reason you wanted to talk to them?
(Shows ~lreed a list of common Care Credit problems)
~lreed: "Update Account Information" was why I was trying to call.
~lreed's review of Care Credit customer service
GetHuman: So how would you sum up your experience for GetHuman's Care Credit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lreed: first i want to say these people are not from this country and they cant speak were well and are not nice. i tried to set up payment with them and they did not want to set up payments at **.** a mo. this is all i can pay at this time and the little man did not want to do this. I asked him if he was refusing my payment and he just keep saying this acct is **.** overdue and you need to make that payment, i repeated myself serveral times saying are you refusing my payment plan this is all i can do right now. After that battle he did set up the plan. By this time i was so mad trying to understand him and his speach was bad..they need to hire americans that speak english.
GetHuman: Let's quantify your experience contacting Care Credit. On a scale of 1 to 5, how easy is it go get help on a Care Credit problem?
~lreed: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lreed: I'd give them a five out of five on communication.
GetHuman: And what about Care Credit's ability to quickly and effectively address your problem?
~lreed: For that I would say one out of five.
GetHuman: And finally- any advice for other Care Credit customers?
~lreed: Call them early in the day or late. Don't forget any personal or account information you might need for Care Credit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lreed taken from his Care Credit customer service problem that occurred on November 16th, 2017.