BE CAREFUL...care.com charges you every quarter...
A Care.com customer review by GetHuman user GetHuman-339555 from November 22nd, 2017
Background on GetHuman-339555's case
GetHuman: GetHuman-339555 - can you tell our other Care.com customers when your case took place?
GetHuman-339555: Yes I can. It was evening, on November 12th.
GetHuman: Did you reach out to Care.com, and if so, how?
GetHuman: And which of these common Care.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-339555 a list of common Care.com problems)
GetHuman-339555: "Refund a Charge" was why I was trying to call.
GetHuman-339555's review of Care.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Care.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-339555: BE CAREFUL...care.com charges you every quarter whether you use the service or not. Not sure if I will get a refund but the man on the phone said he would submit my request for REVIEW. I haven't used care.com since Sept **** and have been charged $** every quarter without noticing (my spouse usually pays the bills). I only asked for a refund of the most recent charge in June ****. It will be interesting to see if they refund the charge. If not, I would NOT recommend this service to anyone in my area. Just not worth the trouble.
GetHuman: Let's quantify your experience contacting Care.com. On a scale of 1 to 5, how easy is it go get help on a Care.com problem?
GetHuman-339555: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-339555: I'd give them a three out of five on communication.
GetHuman: And what about Care.com's ability to quickly and effectively address your problem?
GetHuman-339555: For that I would say one out of five.
GetHuman: And finally- any advice for other Care.com customers?
GetHuman-339555: Call them early in the day or late. Don't forget any personal or account information you might need for Care.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-339555 taken from his Care.com customer service problem that occurred on November 12th, 2017.