Caremark was contracted with my employer to pro...

A Caremark customer review by GetHuman user ~migraine from November 7th, 2017

Background on ~migraine's case

GetHuman: ~migraine - can you tell our other Caremark customers when your case took place?
~migraine: Yes I can. It was morning, on October 30th.
GetHuman: Did you reach out to Caremark, and if so, how?
~migraine: I used the 800-378-9442 number I found for on the GetHuman Caremark customer phone number page I was on: Caremark Customer Service Phone Number
GetHuman: And which of these common Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~migraine a list of common Caremark problems)
~migraine: "Overcharge/Strange charge" was why I was trying to call.

~migraine's review of Caremark customer service

GetHuman: So how would you sum up your experience for GetHuman's Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~migraine: Caremark was contracted with my employer to provide prescription mail service. I have had NOTHING BUT HEADACHES with them for the past ** months. Mix ups with generic vs. name brand, lost shipments, duplicates. And their voice automated phone line is ridiculous - understands NOTHING you tell it. This company shouldn*€*t even begin to describe any department as Customer Service because it doesn*€*t exist. AVOID them like the plague!
GetHuman: Let's quantify your experience contacting Caremark. On a scale of 1 to 5, how easy is it go get help on a Caremark problem?
~migraine: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~migraine: I'd give them a five out of five on communication.
GetHuman: And what about Caremark's ability to quickly and effectively address your problem?
~migraine: For that I would say five out of five.
GetHuman: And finally- any advice for other Caremark customers?
~migraine: Call them early in the day or late. Don't forget any personal or account information you might need for Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~migraine taken from his Caremark customer service problem that occurred on October 30th, 2017.

Caremark

4.20 of 5 stars | 41 reviews

~migraine's Caremark Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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