Caremark: I called to ask a general question regarding in...
A Caremark customer review by GetHuman user GetHuman-354139 from November 13th, 2017
Background on GetHuman-354139's case
GetHuman: GetHuman-354139 - can you tell our other Caremark customers when your case took place?
GetHuman-354139: Yes. It was middle of the night, on November 4th.
GetHuman: Did you reach out to Caremark, and if so, how?
GetHuman: And which of these common Caremark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-354139 a list of common Caremark problems)
GetHuman-354139: "Returns" was why I was trying to call.
GetHuman-354139's review of Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-354139: I called to ask a general question regarding ins. I only wanted to know if Caremark accepts California Children's Services Ins. I was told that information can only be given by the Benefits Line. I asked for that number and was told they dont have it. I couldnt believe they dont have the benefits number to their own pharmacy. Any number would of been ok but i was not given any number.*this is rediculous!......such poor c.s.
GetHuman: Let's quantify your experience contacting Caremark. On a scale of 1 to 5, how easy is it go get help on a Caremark problem?
GetHuman-354139: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-354139: I'd give them a five out of five on communication.
GetHuman: And what about Caremark's ability to quickly and effectively address your problem?
GetHuman-354139: For that I would say five out of five.
GetHuman: And finally- any advice for other Caremark customers?
GetHuman-354139: Call them early in the day or late. Don't forget any personal or account information you might need for Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-354139 taken from his Caremark customer service problem that occurred on November 4th, 2017.