Caremark: These people find new ways to ***** up my re-fi...

A Caremark customer review by GetHuman user ~Sue from November 2nd, 2017

Background on ~Sue's case

GetHuman: ~Sue - can you tell our other Caremark customers when your case took place?
~Sue: Sure. It was middle of the night, on October 31st.
GetHuman: Did you reach out to Caremark, and if so, how?
~Sue: I used the 800-378-9442 number I found for on the GetHuman Caremark customer phone number page I was on: Caremark Customer Service Phone Number
GetHuman: And which of these common Caremark customer issues best describes the reason you wanted to talk to them?
(Shows ~Sue a list of common Caremark problems)
~Sue: "Make an order" was why I was trying to call.

~Sue's review of Caremark customer service

GetHuman: So how would you sum up your experience for GetHuman's Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sue: These people find new ways to ***** up my re-fill, even though I only have one prescription with them. Three years ago, they added a '*' in front of my pill quantity & kept sending me bottles of pills & charging my credit card. I had to take my credit card info. away from them. They sent me so much medication, it EXPIRED before I could use it! They have mindless people filling prescriptions & never questioning ANYTHING, never contacting you w* any questions, providing NO customer service WHAT-SO-EVER. My Dr. called them ** mo. ago & corrected an Rx that he wrote for ** days, instead of ** & they never corrected in their system. When I just re-ordered it last week, they again only sent me a ** day supply & refused to send me the remaining ***'s without charging me again. This has happened more than once. Their techs are not supervised by a pharmacist & if this happened at Walgreens, the pharmacist would have his*her license revoked. Every mistake is always YOUR fault. I finally ha
GetHuman: Let's quantify your experience contacting Caremark. On a scale of 1 to 5, how easy is it go get help on a Caremark problem?
~Sue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sue: I'd give them a four out of five on communication.
GetHuman: And what about Caremark's ability to quickly and effectively address your problem?
~Sue: For that I would say five out of five.
GetHuman: And finally- any advice for other Caremark customers?
~Sue: Call them early in the day or late. Don't forget any personal or account information you might need for Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sue taken from his Caremark customer service problem that occurred on October 31st, 2017.

Caremark

4.20 of 5 stars | 41 reviews

~Sue's Caremark Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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