Caremark: They told me that my subscription would be late...
A Caremark customer review by GetHuman user GetHuman-82030 from November 16th, 2017
Background on GetHuman-82030's case
GetHuman: GetHuman-82030 - can you tell our other Caremark customers when your case took place?
GetHuman-82030: Yes I can. It was morning, on November 7th.
GetHuman: Did you reach out to Caremark, and if so, how?
GetHuman: And which of these common Caremark customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-82030 a list of common Caremark problems)
GetHuman-82030: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-82030's review of Caremark customer service
GetHuman: So how would you sum up your experience for GetHuman's Caremark customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-82030: They told me that my subscription would be late but they did remind me to be sure and take my meds as prescribed by the Dr.....LOL and then they sent me another generic....not what was prescribried ...I have been suffering backaches and cramps ever since....this company is a joke!
GetHuman: Let's quantify your experience contacting Caremark. On a scale of 1 to 5, how easy is it go get help on a Caremark problem?
GetHuman-82030: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-82030: I'd give them a two out of five on communication.
GetHuman: And what about Caremark's ability to quickly and effectively address your problem?
GetHuman-82030: For that I would say three out of five.
GetHuman: And finally- any advice for other Caremark customers?
GetHuman-82030: Call them early in the day or late. Don't forget any personal or account information you might need for Caremark to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-82030 taken from his Caremark customer service problem that occurred on November 7th, 2017.