Caribbean Cruise Line: I was transferred * times before a someone coul...
A Caribbean Cruise Line customer review by GetHuman user ~Cheri from November 24th, 2017
Background on ~Cheri's case
GetHuman: ~Cheri - can you tell our other Caribbean Cruise Line customers when your case took place?
~Cheri: Yup. It was middle of the night, on November 20th.
GetHuman: Did you reach out to Caribbean Cruise Line, and if so, how?
GetHuman: And which of these common Caribbean Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~Cheri a list of common Caribbean Cruise Line problems)
~Cheri: "Overcharge/Strange charge" was why I was trying to call.
~Cheri's review of Caribbean Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Caribbean Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Cheri: I was transferred * times before a someone could actually help me cancel my cruise (Ebony). The previous representative (Charlotte) was rude and uncooperative.
GetHuman: Let's quantify your experience contacting Caribbean Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Caribbean Cruise Line problem?
~Cheri: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Cheri: I'd give them a one out of five on communication.
GetHuman: And what about Caribbean Cruise Line's ability to quickly and effectively address your problem?
~Cheri: For that I would say five out of five.
GetHuman: And finally- any advice for other Caribbean Cruise Line customers?
~Cheri: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Caribbean Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Cheri taken from his Caribbean Cruise Line customer service problem that occurred on November 20th, 2017.