Caribbean Cruise Line: This call was made to ask*get a refund of...
A Caribbean Cruise Line customer review by GetHuman user ~SFC John R. Hanson USA RET from November 15th, 2017
Background on ~SFC John R. Hanson USA RET's case
GetHuman: ~SFC John R. Hanson USA RET - can you tell our other Caribbean Cruise Line customers when your case took place?
~SFC John R. Hanson USA RET: Yeah. It was middle of the night, on November 12th.
GetHuman: Did you reach out to Caribbean Cruise Line, and if so, how?
GetHuman: And which of these common Caribbean Cruise Line customer issues best describes the reason you wanted to talk to them?
(Shows ~SFC John R. Hanson USA RET a list of common Caribbean Cruise Line problems)
~SFC John R. Hanson USA RET: "Change booking" was why I was trying to call.
~SFC John R. Hanson USA RET's review of Caribbean Cruise Line customer service
GetHuman: So how would you sum up your experience for GetHuman's Caribbean Cruise Line customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~SFC John R. Hanson USA RET: This call was made to ask*get a refund of $***.** I made NOV ****. I was not legally blind at the time of this deposit and was looking forward to a trip to the Bahamas. Now I am Legally Blind (by definition of the Veterans Affairs. I am also ***% disabled. At the rime of reservation I was told I had ** months to * years to take this cruise. Believe me when I say I would enjoy a trip but cannot see well enough to do so! Ebony expplained your Corporate policy of not providing refunds. I am therefore asking that an exception to policy be granted, PLEASE.*Cordially,*SFCV John R. Hanson USA RET****** Cross Station Road*Girard, Pennsylvania *****-*****Tel: ***-***-**** or ***-***-****(CELL *)**dUE TO MY VISION i HAVE A PROBLEM SEEING THE "wORDS"
GetHuman: Let's quantify your experience contacting Caribbean Cruise Line. On a scale of 1 to 5, how easy is it go get help on a Caribbean Cruise Line problem?
~SFC John R. Hanson USA RET: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~SFC John R. Hanson USA RET: I'd give them a one out of five on communication.
GetHuman: And what about Caribbean Cruise Line's ability to quickly and effectively address your problem?
~SFC John R. Hanson USA RET: For that I would say one out of five.
GetHuman: And finally- any advice for other Caribbean Cruise Line customers?
~SFC John R. Hanson USA RET: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Caribbean Cruise Line to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~SFC John R. Hanson USA RET taken from his Caribbean Cruise Line customer service problem that occurred on November 12th, 2017.