Carmike Cinemas, Inc.: Have never complained about a movie theater bef...
A Carmike Cinemas, Inc. customer review by GetHuman user GetHuman-115572 from November 14th, 2017
Background on GetHuman-115572's case
GetHuman: GetHuman-115572 - can you tell our other Carmike Cinemas, Inc. customers when your case took place?
GetHuman-115572: Yeah. It was middle of the night, on November 8th.
GetHuman: Did you reach out to Carmike Cinemas, Inc., and if so, how?
GetHuman: And which of these common Carmike Cinemas, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-115572 a list of common Carmike Cinemas, Inc. problems)
GetHuman-115572: "None of those really matches why I wanted to call Carmike Cinemas, Inc. that day." was why I was trying to call.
GetHuman-115572's review of Carmike Cinemas, Inc. customer service
GetHuman: So how would you sum up your experience for GetHuman's Carmike Cinemas, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-115572: Have never complained about a movie theater before...but this was exceptionally, almost impressively pathetic customer service from the manager at Thoroughbred ** in Franklin, TN...went to see Les Miserables...projector broke within first ** seconds...manager basically said "get a refund or go see later movie"...no apology, etc...that was the beginning...we came back next day to get a refund because the line was sooo long...same manager..."that was only last night"..."you carved out * hours for a movie why couldn't we wait in line"...ridiculous
GetHuman: Let's quantify your experience contacting Carmike Cinemas, Inc.. On a scale of 1 to 5, how easy is it go get help on a Carmike Cinemas, Inc. problem?
GetHuman-115572: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-115572: I'd give them a one out of five on communication.
GetHuman: And what about Carmike Cinemas, Inc.'s ability to quickly and effectively address your problem?
GetHuman-115572: For that I would say four out of five.
GetHuman: And finally- any advice for other Carmike Cinemas, Inc. customers?
GetHuman-115572: Call them early in the day or late. Don't forget any personal or account information you might need for Carmike Cinemas, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-115572 taken from his Carmike Cinemas, Inc. customer service problem that occurred on November 8th, 2017.