Carnival Cruise: Repeatedly lied to me. No common sense whatsoe...
A Carnival Cruise customer review by GetHuman user ~emilysmom from November 25th, 2017
Background on ~emilysmom's case
GetHuman: ~emilysmom - can you tell our other Carnival Cruise customers when your case took place?
~emilysmom: Yes I can. It was morning, on November 21st.
GetHuman: Did you reach out to Carnival Cruise, and if so, how?
GetHuman: And which of these common Carnival Cruise customer issues best describes the reason you wanted to talk to them?
(Shows ~emilysmom a list of common Carnival Cruise problems)
~emilysmom: "Missing item" was why I was trying to call.
~emilysmom's review of Carnival Cruise customer service
GetHuman: So how would you sum up your experience for GetHuman's Carnival Cruise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~emilysmom: Repeatedly lied to me. No common sense whatsoever. I spent over * hours trying to solve the problem. I finally had to tell them what to do
GetHuman: Let's quantify your experience contacting Carnival Cruise. On a scale of 1 to 5, how easy is it go get help on a Carnival Cruise problem?
~emilysmom: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~emilysmom: I'd give them a two out of five on communication.
GetHuman: And what about Carnival Cruise's ability to quickly and effectively address your problem?
~emilysmom: For that I would say five out of five.
GetHuman: And finally- any advice for other Carnival Cruise customers?
~emilysmom: Call them early in the day or late. Don't forget any personal or account information you might need for Carnival Cruise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~emilysmom taken from his Carnival Cruise customer service problem that occurred on November 21st, 2017.