Carnival Cruise: booked a cruise for spring break in summer and...
A Carnival Cruise customer review by GetHuman user ~lynn reckamp from November 25th, 2017
Background on ~lynn reckamp's case
GetHuman: ~lynn reckamp - can you tell our other Carnival Cruise customers when your case took place?
~lynn reckamp: Yeah. It was afternoon, on November 21st.
GetHuman: Did you reach out to Carnival Cruise, and if so, how?
GetHuman: And which of these common Carnival Cruise customer issues best describes the reason you wanted to talk to them?
(Shows ~lynn reckamp a list of common Carnival Cruise problems)
~lynn reckamp: "Complaint" was why I was trying to call.
~lynn reckamp's review of Carnival Cruise customer service
GetHuman: So how would you sum up your experience for GetHuman's Carnival Cruise customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~lynn reckamp: booked a cruise for spring break in summer and they gave away * of our * rooms. by mistake so only * of * vacation or pay full price $**** for another room *-(*carnival admits they were wrong as reservation had a bad e-mail (an S rather than an F) in one file. they DID they typing not us :-(
GetHuman: Let's quantify your experience contacting Carnival Cruise. On a scale of 1 to 5, how easy is it go get help on a Carnival Cruise problem?
~lynn reckamp: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~lynn reckamp: I'd give them a four out of five on communication.
GetHuman: And what about Carnival Cruise's ability to quickly and effectively address your problem?
~lynn reckamp: For that I would say five out of five.
GetHuman: And finally- any advice for other Carnival Cruise customers?
~lynn reckamp: Call them early in the day or late. Don't forget any personal or account information you might need for Carnival Cruise to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~lynn reckamp taken from his Carnival Cruise customer service problem that occurred on November 21st, 2017.