Casio: Unacceptable. I used email customer support and...
A Casio customer review by GetHuman user ~Jimmyfresno from October 31st, 2017
Background on ~Jimmyfresno's case
GetHuman: ~Jimmyfresno - can you tell our other Casio customers when your case took place?
~Jimmyfresno: Yup. It was morning, on October 21st.
GetHuman: Did you reach out to Casio, and if so, how?
GetHuman: And which of these common Casio customer issues best describes the reason you wanted to talk to them?
(Shows ~Jimmyfresno a list of common Casio problems)
~Jimmyfresno: "Where to buy" was why I was trying to call.
~Jimmyfresno's review of Casio customer service
GetHuman: So how would you sum up your experience for GetHuman's Casio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jimmyfresno: Unacceptable. I used email customer support and received no response after * days so contacted the toll free number where I opted out of several product types to reach someone familiar with my product, a digital keyboard. The person I received was only familiar with cash registers. She assured me she would forward my question to Dover, NJ headquarters. No response. Meanwhile, just received a response to my specific email with the response telling me to CALL PHONE SUPPORT. I also left a voice mail with the VP of Customer Relations, Benson Smith, to date unreturned call. HORRIFIC! They appear not to be concerned at all once the sale is in their pocket, and put mechanisms into place to thwart any effort to get an intelligent response to technical issues.
GetHuman: Let's quantify your experience contacting Casio. On a scale of 1 to 5, how easy is it go get help on a Casio problem?
~Jimmyfresno: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jimmyfresno: I'd give them a four out of five on communication.
GetHuman: And what about Casio's ability to quickly and effectively address your problem?
~Jimmyfresno: For that I would say three out of five.
GetHuman: And finally- any advice for other Casio customers?
~Jimmyfresno: Call them early in the day or late. Don't forget any personal or account information you might need for Casio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jimmyfresno taken from his Casio customer service problem that occurred on October 21st, 2017.