Cenlar: I accidently made two payments. I called talke...
A Cenlar customer review by GetHuman user GetHuman-209548 from October 31st, 2017
Background on GetHuman-209548's case
GetHuman: GetHuman-209548 - can you tell our other Cenlar customers when your case took place?
GetHuman-209548: Yup. It was morning, on October 22nd.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-209548 a list of common Cenlar problems)
GetHuman-209548: "Update account information" was why I was trying to call.
GetHuman-209548's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-209548: I accidently made two payments. I called talked to a lady who said it would be fixed the next day. After a week my checking account had no cash and everything was returned with fees. I called Cnlar and a new lady tells me it will take **-** days to fix.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-209548: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-209548: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-209548: For that I would say four out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-209548: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-209548 taken from his Cenlar customer service problem that occurred on October 22nd, 2017.