Cenlar: every time I call they never have answers that...

A Cenlar customer review by GetHuman user GetHuman-344766 from November 27th, 2017

Background on GetHuman-344766's case

GetHuman: GetHuman-344766 - can you tell our other Cenlar customers when your case took place?
GetHuman-344766: Sure. It was middle of the night, on November 23rd.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman-344766: I used the 888-477-6350 number I found for on the GetHuman Cenlar customer phone number page I was on: Cenlar Customer Service Phone Number
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-344766 a list of common Cenlar problems)
GetHuman-344766: "Update account information" was why I was trying to call.

GetHuman-344766's review of Cenlar customer service

GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-344766: every time I call they never have answers that I need and when they do give me answer its wrong. they never contact me by phone or email always a letter. I find this company rude and not reliable at all.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-344766: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-344766: I'd give them a three out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-344766: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-344766: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-344766 taken from his Cenlar customer service problem that occurred on November 23rd, 2017.


2.60 of 5 stars | 69 reviews

GetHuman-344766's Cenlar Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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