Cenlar: one hour wait, then NO HELP. She had no clue ab...

A Cenlar customer review by GetHuman user GetHuman-314668 from November 26th, 2017

Background on GetHuman-314668's case

GetHuman: GetHuman-314668 - can you tell our other Cenlar customers when your case took place?
GetHuman-314668: Yup. It was afternoon, on November 18th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman-314668: I used the 888-477-6350 number I found for on the GetHuman Cenlar customer phone number page I was on: Cenlar Customer Service Phone Number
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-314668 a list of common Cenlar problems)
GetHuman-314668: "Eligibility question" was why I was trying to call.

GetHuman-314668's review of Cenlar customer service

GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-314668: one hour wait, then NO HELP. She had no clue about how your system works. Said she would call me back, but DID NOT!!!!!!
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-314668: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-314668: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-314668: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-314668: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-314668 taken from his Cenlar customer service problem that occurred on November 18th, 2017.

Cenlar

2.60 of 5 stars | 69 reviews

GetHuman-314668's Cenlar Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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