Cenlar: Nick was my CS agent and he did an outstanding...
A Cenlar customer review by GetHuman user GetHuman-182728 from October 31st, 2017
Background on GetHuman-182728's case
GetHuman: GetHuman-182728 - can you tell our other Cenlar customers when your case took place?
GetHuman-182728: Yup. It was middle of the night, on October 27th.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-182728 a list of common Cenlar problems)
GetHuman-182728: "Update account information" was why I was trying to call.
GetHuman-182728's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-182728: Nick was my CS agent and he did an outstanding job of answering my questions with patience and helpful information. He was in no rush to get me off the line and each time he answered my questions he asked, "Is there anything else?" so that I was able to explore other areas with him before we ended the call.
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
GetHuman-182728: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-182728: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
GetHuman-182728: For that I would say two out of five.
GetHuman: And finally- any advice for other Cenlar customers?
GetHuman-182728: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-182728 taken from his Cenlar customer service problem that occurred on October 27th, 2017.