Cenlar: Tried getting an inspector out to inspect my ro...
A Cenlar customer review by GetHuman user ~Nancy from November 7th, 2017
Background on ~Nancy's case
GetHuman: ~Nancy - can you tell our other Cenlar customers when your case took place?
~Nancy: Sure. It was morning, on November 1st.
GetHuman: Did you reach out to Cenlar, and if so, how?
GetHuman: And which of these common Cenlar customer issues best describes the reason you wanted to talk to them?
(Shows ~Nancy a list of common Cenlar problems)
~Nancy: "Repayment question" was why I was trying to call.
~Nancy's review of Cenlar customer service
GetHuman: So how would you sum up your experience for GetHuman's Cenlar customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Nancy: Tried getting an inspector out to inspect my roof so that the men could be paid and I never received a call. After * days the inspector never showed. When calling to inquire as to why the inspector didn't call I got the run around for hours. AND I the problem still isn't resolved!
GetHuman: Let's quantify your experience contacting Cenlar. On a scale of 1 to 5, how easy is it go get help on a Cenlar problem?
~Nancy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Nancy: I'd give them a five out of five on communication.
GetHuman: And what about Cenlar's ability to quickly and effectively address your problem?
~Nancy: For that I would say one out of five.
GetHuman: And finally- any advice for other Cenlar customers?
~Nancy: Call them early in the day or late. Don't forget any personal or account information you might need for Cenlar to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Nancy taken from his Cenlar customer service problem that occurred on November 1st, 2017.