Centers for Medicare & Medicaid: This was Arkansas Medicaid. Spoke to "Tanya...

A Centers for Medicare & Medicaid customer review by GetHuman user GetHuman-154887 from November 1st, 2017

Background on GetHuman-154887's case

GetHuman: GetHuman-154887 - can you tell our other Centers for Medicare & Medicaid customers when your case took place?
GetHuman-154887: Yeah. It was afternoon, on October 28th.
GetHuman: Did you reach out to Centers for Medicare & Medicaid, and if so, how?
GetHuman-154887: I used the 800-999-1118 number I found for on the GetHuman Centers for Medicare & Medicaid customer phone number page I was on: Centers for Medicare & Medicaid Customer Service Phone Number
GetHuman: And which of these common Centers for Medicare & Medicaid customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-154887 a list of common Centers for Medicare & Medicaid problems)
GetHuman-154887: "None of those really matches why I wanted to call Centers for Medicare & Medicaid that day." was why I was trying to call.

GetHuman-154887's review of Centers for Medicare & Medicaid customer service

GetHuman: So how would you sum up your experience for GetHuman's Centers for Medicare & Medicaid customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-154887: This was Arkansas Medicaid. Spoke to "Tanya" who didn't want to give me her name and would not direct me to someone who could answer my questions or give me any phone numbers concerning out of state claims. Couldn't tell me if claims were even pending as it wasn't her dept, but wouldn't direct me to the proper dept.
GetHuman: Let's quantify your experience contacting Centers for Medicare & Medicaid. On a scale of 1 to 5, how easy is it go get help on a Centers for Medicare & Medicaid problem?
GetHuman-154887: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-154887: I'd give them a four out of five on communication.
GetHuman: And what about Centers for Medicare & Medicaid's ability to quickly and effectively address your problem?
GetHuman-154887: For that I would say five out of five.
GetHuman: And finally- any advice for other Centers for Medicare & Medicaid customers?
GetHuman-154887: Call them early in the day or late. Don't forget any personal or account information you might need for Centers for Medicare & Medicaid to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-154887 taken from his Centers for Medicare & Medicaid customer service problem that occurred on October 28th, 2017.

Centers for Medicare & Medicaid

2.50 of 5 stars | 9 reviews

GetHuman-154887's Centers for Medicare & Medicaid Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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