CenturyLink: I have been trying to get a refund. Everytime I...

A CenturyLink customer review by GetHuman user ~mad from November 6th, 2017

Background on ~mad's case

GetHuman: ~mad - can you tell our other CenturyLink customers when your case took place?
~mad: Yeah. It was afternoon, on October 31st.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~mad: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~mad a list of common CenturyLink problems)
~mad: "Update account information" was why I was trying to call.

~mad's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad: I have been trying to get a refund. Everytime I call I get hung up on, transferred from person with no results as of today. I think it is horrible. If i owed them money there would be no problems finding my account. CL stinks. still no refund.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~mad: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad: I'd give them a two out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~mad: For that I would say three out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~mad: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad taken from his CenturyLink customer service problem that occurred on October 31st, 2017.


2.56 of 5 stars | 192 reviews

~mad's CenturyLink Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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