CenturyLink: I have never been treated so poorly then from C...

A CenturyLink customer review by GetHuman user GetHuman-199580 from November 15th, 2017

Background on GetHuman-199580's case

GetHuman: GetHuman-199580 - can you tell our other CenturyLink customers when your case took place?
GetHuman-199580: Yes I can. It was middle of the night, on November 7th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman-199580: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-199580 a list of common CenturyLink problems)
GetHuman-199580: "Change plan" was why I was trying to call.

GetHuman-199580's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-199580: I have never been treated so poorly then from Century link. After numerous time on hold and transfers, I FedEx'ed a letter to there headquarters. Over one week later no response except that I own them more money. They owe me money. NEVER join this company. YOU WILL REGRET IT..
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-199580: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-199580: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-199580: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-199580: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-199580 taken from his CenturyLink customer service problem that occurred on November 7th, 2017.

CenturyLink

2.56 of 5 stars | 192 reviews

GetHuman-199580's CenturyLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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