CenturyLink: I paid my bill electronically only to be told b...

A CenturyLink customer review by GetHuman user ~Louise Schloss from November 27th, 2017

Background on ~Louise Schloss's case

GetHuman: ~Louise Schloss - can you tell our other CenturyLink customers when your case took place?
~Louise Schloss: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~Louise Schloss: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Louise Schloss a list of common CenturyLink problems)
~Louise Schloss: "Technical Support" was why I was trying to call.

~Louise Schloss's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Louise Schloss: I paid my bill electronically only to be told by my bank it was returned due to a wrong address (given to me byCenutryLink). I tried calling (a Human) only to be told the number was not a correct number. I have found it impossible to get in touch with ANYONE to resolve this issue. The local place I signed up for CenturyLink says they can't help me. I DON'T EXPECT TO BE CHARGED FOR LATE FEES. SEND ME A CORRECT MAILING ADDRESS SO I CAN PAY MY BILL!
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Louise Schloss: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Louise Schloss: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Louise Schloss: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Louise Schloss: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Louise Schloss taken from his CenturyLink customer service problem that occurred on November 18th, 2017.


2.56 of 5 stars | 192 reviews

~Louise Schloss's CenturyLink Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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