CenturyLink: I waited ** minutes on the phone for Century li...

A CenturyLink customer review by GetHuman user ~Jody J. from November 15th, 2017

Background on ~Jody J.'s case

GetHuman: ~Jody J. - can you tell our other CenturyLink customers when your case took place?
~Jody J.: Yes I can. It was middle of the night, on November 9th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~Jody J.: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Jody J. a list of common CenturyLink problems)
~Jody J.: "Technical Support" was why I was trying to call.

~Jody J.'s review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jody J.: I waited ** minutes on the phone for Century link then tried to go online and see about the rates. I ran out of time. Today I got an email that said I had signed up for high speed internet and *Direct t.v., both of which I already have. Some smartie decided to push the button and get credit for the sale(???). Anyway, it is Saturday *:** p.m, and I can't reach anyone on chat or the phone. I am going to cancel my service with them. I will have to spend a long time on the phone to get this straightened out probably, and my time is valuable right now. If they can't answer the phone or even provide a live chat, they do not deserve my business. Can't wait to shut the service down and tell them why.....or will I have to spend * hrs on the computer just trying to find out how and where to cancel....?????
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Jody J.: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jody J.: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Jody J.: For that I would say four out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Jody J.: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jody J. taken from his CenturyLink customer service problem that occurred on November 9th, 2017.


2.56 of 5 stars | 192 reviews

~Jody J.'s CenturyLink Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
3 out of 5 stars

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