CenturyLink: I was over charged for * straight months and I...

A CenturyLink customer review by GetHuman user ~Arizona fox from November 8th, 2017

Background on ~Arizona fox's case

GetHuman: ~Arizona fox - can you tell our other CenturyLink customers when your case took place?
~Arizona fox: Yup. It was morning, on November 5th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~Arizona fox: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Arizona fox a list of common CenturyLink problems)
~Arizona fox: "Overcharge/Strange charge" was why I was trying to call.

~Arizona fox's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Arizona fox: I was over charged for * straight months and I have to call every month and wait on the phone for ** minutes to get my account settled to the price I signed up for
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Arizona fox: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Arizona fox: I'd give them a four out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Arizona fox: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Arizona fox: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Arizona fox taken from his CenturyLink customer service problem that occurred on November 5th, 2017.


2.56 of 5 stars | 192 reviews

~Arizona fox's CenturyLink Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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