CenturyLink: I was suppose to get installation on Friday and...
A CenturyLink customer review by GetHuman user ~Does it matter from November 27th, 2017
Background on ~Does it matter's case
GetHuman: ~Does it matter - can you tell our other CenturyLink customers when your case took place?
~Does it matter: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Does it matter a list of common CenturyLink problems)
~Does it matter: "Cancel Service" was why I was trying to call.
~Does it matter's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Does it matter: I was suppose to get installation on Friday and no one showed up and no one called to notify me that they are not coming. How professional is that? Took a day off work for this? Very disappointed. Mediacom, I hope you have better service than centurylink.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Does it matter: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Does it matter: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Does it matter: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Does it matter: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Does it matter taken from his CenturyLink customer service problem that occurred on November 18th, 2017.