CenturyLink: The firm has been misbilling me for some months...
A CenturyLink customer review by GetHuman user ~kassb from November 21st, 2017
Background on ~kassb's case
GetHuman: ~kassb - can you tell our other CenturyLink customers when your case took place?
~kassb: Yes. It was middle of the night, on November 11th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~kassb: I used the 888-218-0467 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
Shows ~kassb a list of common CenturyLink problems
~kassb: "Setup service" was why I was trying to call.
~kassb's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~kassb: The firm has been misbilling me for some months and seems unable to send me accurate paper invoices. Though I did find out what I owed they were still unable to send me an accurate paper invoice.
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~kassb: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~kassb: I'd give them a three out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~kassb: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~kassb: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~kassb taken from his CenturyLink customer service problem that occurred on November 11th, 2017.
2.56 of 5 stars | 192 reviewsCenturyLink ReviewsCenturyLink's Phone NumberAll CenturyLink contact infoGeneral CenturyLink customer service info
~kassb's CenturyLink Review
Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars
GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like CenturyLink, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with CenturyLink in any way.