CenturyLink: Worst costumer service I have ever tried to dea...

A CenturyLink customer review by GetHuman user ~Very unhappy from November 25th, 2017

Background on ~Very unhappy's case

GetHuman: ~Very unhappy - can you tell our other CenturyLink customers when your case took place?
~Very unhappy: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
~Very unhappy: I used the 800-201-4099 number I found for on the GetHuman CenturyLink customer phone number page I was on: CenturyLink Customer Service Phone Number
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows ~Very unhappy a list of common CenturyLink problems)
~Very unhappy: "Overcharge/Strange charge" was why I was trying to call.

~Very unhappy's review of CenturyLink customer service

GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Very unhappy: Worst costumer service I have ever tried to deal with they put you on hold hoping you will hang up and when you don't they just disconnect you so you have to start the dam process all over. I will be canceling my phone and using my cell phone
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
~Very unhappy: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Very unhappy: I'd give them a five out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
~Very unhappy: For that I would say one out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
~Very unhappy: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Very unhappy taken from his CenturyLink customer service problem that occurred on November 17th, 2017.

CenturyLink

2.56 of 5 stars | 192 reviews

~Very unhappy's CenturyLink Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
4 out of 5 stars

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