CenturyLink: could not find our account or a record of our p...
A CenturyLink customer review by GetHuman user GetHuman-387561 from November 3rd, 2017
Background on GetHuman-387561's case
GetHuman: GetHuman-387561 - can you tell our other CenturyLink customers when your case took place?
GetHuman-387561: Sure. It was morning, on October 24th.
GetHuman: Did you reach out to CenturyLink, and if so, how?
GetHuman: And which of these common CenturyLink customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-387561 a list of common CenturyLink problems)
GetHuman-387561: "Cancel service" was why I was trying to call.
GetHuman-387561's review of CenturyLink customer service
GetHuman: So how would you sum up your experience for GetHuman's CenturyLink customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-387561: could not find our account or a record of our phone number had same number over ** years was switched from one person to another and even different state all numbers they told me to call were busy or computerized. very dissatisifed with the response for help
GetHuman: Let's quantify your experience contacting CenturyLink. On a scale of 1 to 5, how easy is it go get help on a CenturyLink problem?
GetHuman-387561: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-387561: I'd give them a two out of five on communication.
GetHuman: And what about CenturyLink's ability to quickly and effectively address your problem?
GetHuman-387561: For that I would say five out of five.
GetHuman: And finally- any advice for other CenturyLink customers?
GetHuman-387561: Call them early in the day or late. Don't forget any personal or account information you might need for CenturyLink to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-387561 taken from his CenturyLink customer service problem that occurred on October 24th, 2017.