Centurylink Prism TV: Took ** minutes and talked to * different peopl...
A Centurylink Prism TV customer review by GetHuman user ~discusteduser from November 28th, 2017
Background on ~discusteduser's case
GetHuman: ~discusteduser - can you tell our other Centurylink Prism TV customers when your case took place?
~discusteduser: Yes I can. It was evening, on November 19th.
GetHuman: Did you reach out to Centurylink Prism TV, and if so, how?
GetHuman: And which of these common Centurylink Prism TV customer issues best describes the reason you wanted to talk to them?
(Shows ~discusteduser a list of common Centurylink Prism TV problems)
~discusteduser: "None of those really matches why I wanted to call Centurylink Prism TV that day." was why I was trying to call.
~discusteduser's review of Centurylink Prism TV customer service
GetHuman: So how would you sum up your experience for GetHuman's Centurylink Prism TV customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~discusteduser: Took ** minutes and talked to * different people just to get my call forwarding to work. None of them really knew what they were doing. Finally got a supervisor, same thing. She put me on hold for * minutes before it got to working.
GetHuman: Let's quantify your experience contacting Centurylink Prism TV. On a scale of 1 to 5, how easy is it go get help on a Centurylink Prism TV problem?
~discusteduser: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~discusteduser: I'd give them a five out of five on communication.
GetHuman: And what about Centurylink Prism TV's ability to quickly and effectively address your problem?
~discusteduser: For that I would say three out of five.
GetHuman: And finally- any advice for other Centurylink Prism TV customers?
~discusteduser: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Centurylink Prism TV to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~discusteduser taken from his Centurylink Prism TV customer service problem that occurred on November 19th, 2017.