Ceridian Dayforce: I told the person I had a question about my COB...
A Ceridian Dayforce customer review by GetHuman user ~Kevin from November 14th, 2017
Background on ~Kevin's case
GetHuman: ~Kevin - can you tell our other Ceridian Dayforce customers when your case took place?
~Kevin: Yeah. It was evening, on November 4th.
GetHuman: Did you reach out to Ceridian Dayforce, and if so, how?
GetHuman: And which of these common Ceridian Dayforce customer issues best describes the reason you wanted to talk to them?
(Shows ~Kevin a list of common Ceridian Dayforce problems)
~Kevin: "Renew coverage" was why I was trying to call.
~Kevin's review of Ceridian Dayforce customer service
GetHuman: So how would you sum up your experience for GetHuman's Ceridian Dayforce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Kevin: I told the person I had a question about my COBRA account and she transferred me into the automated phone tree instead of helping me.
GetHuman: Let's quantify your experience contacting Ceridian Dayforce. On a scale of 1 to 5, how easy is it go get help on a Ceridian Dayforce problem?
~Kevin: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Kevin: I'd give them a one out of five on communication.
GetHuman: And what about Ceridian Dayforce's ability to quickly and effectively address your problem?
~Kevin: For that I would say one out of five.
GetHuman: And finally- any advice for other Ceridian Dayforce customers?
~Kevin: Call them early in the day or late. Don't forget any personal or account information you might need for Ceridian Dayforce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Kevin taken from his Ceridian Dayforce customer service problem that occurred on November 4th, 2017.