Chadwicks.com: yesterday I ordered something on a gift card, a...
A Chadwicks.com customer review by GetHuman user GetHuman-323450 from November 11th, 2017
Background on GetHuman-323450's case
GetHuman: GetHuman-323450 - can you tell our other Chadwicks.com customers when your case took place?
GetHuman-323450: Yes I can. It was morning, on November 2nd.
GetHuman: Did you reach out to Chadwicks.com, and if so, how?
GetHuman: And which of these common Chadwicks.com customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-323450 a list of common Chadwicks.com problems)
GetHuman-323450: "Cancel order" was why I was trying to call.
GetHuman-323450's review of Chadwicks.com customer service
GetHuman: So how would you sum up your experience for GetHuman's Chadwicks.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-323450: yesterday I ordered something on a gift card, and you charged a credit card instead... today I sat on hold in your automated system for ** damned minutes, then the system disconnected me when I was next in the queue... ** minutes for ** spots in the call queue, I called back immedately only to hear "you are caller number **"... No wonder they're going bankrupt if this is par for the course.
GetHuman: Let's quantify your experience contacting Chadwicks.com. On a scale of 1 to 5, how easy is it go get help on a Chadwicks.com problem?
GetHuman-323450: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-323450: I'd give them a one out of five on communication.
GetHuman: And what about Chadwicks.com's ability to quickly and effectively address your problem?
GetHuman-323450: For that I would say two out of five.
GetHuman: And finally- any advice for other Chadwicks.com customers?
GetHuman-323450: Try to deal with them early in the day or later. Don't forget any personal or account information you might need for Chadwicks.com to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-323450 taken from his Chadwicks.com customer service problem that occurred on November 2nd, 2017.