Char-Broil, Inc.: The wait was short. The service person was so p...

A Char-Broil, Inc. customer review by GetHuman user GetHuman-249628 from November 20th, 2017

Background on GetHuman-249628's case

GetHuman: GetHuman-249628 - can you tell our other Char-Broil, Inc. customers when your case took place?
GetHuman-249628: Yup. It was late at night, on November 19th.
GetHuman: Did you reach out to Char-Broil, Inc., and if so, how?
GetHuman-249628: I used the 866-239-6777 number I found for on the GetHuman Char-Broil, Inc. customer phone number page I was on: Char-Broil, Inc. Customer Service Phone Number
GetHuman: And which of these common Char-Broil, Inc. customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-249628 a list of common Char-Broil, Inc. problems)
GetHuman-249628: "Complaint" was why I was trying to call.

GetHuman-249628's review of Char-Broil, Inc. customer service

GetHuman: So how would you sum up your experience for GetHuman's Char-Broil, Inc. customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-249628: The wait was short. The service person was so pleasant and nice. I was using our warranty and the shipping was VERY reasonable. I am very impressed and will continue to buy from your company because of the great service! Thank you!
GetHuman: Let's quantify your experience contacting Char-Broil, Inc.. On a scale of 1 to 5, how easy is it go get help on a Char-Broil, Inc. problem?
GetHuman-249628: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-249628: I'd give them a five out of five on communication.
GetHuman: And what about Char-Broil, Inc.'s ability to quickly and effectively address your problem?
GetHuman-249628: For that I would say five out of five.
GetHuman: And finally- any advice for other Char-Broil, Inc. customers?
GetHuman-249628: Call them early in the day or late. Don't forget any personal or account information you might need for Char-Broil, Inc. to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-249628 taken from his Char-Broil, Inc. customer service problem that occurred on November 19th, 2017.

Char-Broil, Inc.

3.75 of 5 stars | 21 reviews

GetHuman-249628's Char-Broil, Inc. Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Char-Broil, Inc., sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Char-Broil, Inc. in any way.

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