Charter Communications: Bad customer service

A Charter Communications customer review by GetHuman user GetHuman4083 from December 2nd, 2017

Background on GetHuman4083's case

GetHuman: GetHuman4083 - can you tell our other Charter Communications customers when your case took place?
GetHuman4083: Sure. It was late at night, on November 21st.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman4083: I used the 833-694-9259 number I found for on the GetHuman Charter Communications customer phone number page I was on: Charter Communications Customer Service Phone Number
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman4083 a list of common Charter Communications problems)
GetHuman4083: "Change Plan" was why I was trying to call.

GetHuman4083's review of Charter Communications customer service

GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman4083: Bad customer service
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman4083: I am so disappointed in your services. I transferred internet service and equipment from one address to another in January. Received a phone call on February **th stating past due amounts. This account will be closed at the old location it was not. Been on the phone with charter communication on and off one day alone ** minutes plus supposedly sunday it is fixed. Wake up Monday morning no internet service highly recommend not to use charter for any of my friends family or anyone else. And due to my job I travel, I cannot be home to troubleshoot and I cannot schedule a tech. All this because Charter Communications cannot do a simple account transfer with equipment to one address to another without ******** it up
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman4083: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman4083: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman4083: For that I would say four out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman4083: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman4083 taken from his Charter Communications customer service problem that occurred on November 21st, 2017.

Charter Communications

2.30 of 5 stars | 335 reviews

GetHuman4083's Charter Communications Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Charter Communications, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Charter Communications in any way.

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