Charter Communications: Better than "virtual charter assistant." I just...
A Charter Communications customer review by GetHuman user GetHuman-394556 from November 19th, 2017
Background on GetHuman-394556's case
GetHuman: GetHuman-394556 - can you tell our other Charter Communications customers when your case took place?
GetHuman-394556: Sure. It was evening, on November 15th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-394556 a list of common Charter Communications problems)
GetHuman-394556: "Update account information" was why I was trying to call.
GetHuman-394556's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-394556: Better than "virtual charter assistant." I just wanted to know if there was a general problem with an email outage in my area. This number provided a recording saying there is a local problem.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-394556: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-394556: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-394556: For that I would say three out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-394556: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-394556 taken from his Charter Communications customer service problem that occurred on November 15th, 2017.