Charter Communications: They couldn't find my record.*I hate Charter...
A Charter Communications customer review by GetHuman user ~bob dole from October 28th, 2017
Background on ~bob dole's case
GetHuman: ~bob dole - can you tell our other Charter Communications customers when your case took place?
~bob dole: Yup. It was middle of the night, on October 23rd.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~bob dole a list of common Charter Communications problems)
~bob dole: "Update account information" was why I was trying to call.
~bob dole's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bob dole: They couldn't find my record.*I hate Charter - such a freaking monopoly in Madison.*And they're generally a$$holes to their customers. *They spam EVERYONE with mail (even if you already have service from them) which is annoying.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~bob dole: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bob dole: I'd give them a one out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~bob dole: For that I would say two out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~bob dole: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bob dole taken from his Charter Communications customer service problem that occurred on October 23rd, 2017.