Charter Communications: Took me Hours of searching to get a phone numbe...
A Charter Communications customer review by GetHuman user ~Unhappy with charter from November 22nd, 2017
Background on ~Unhappy with charter's case
GetHuman: ~Unhappy with charter - can you tell our other Charter Communications customers when your case took place?
~Unhappy with charter: Sure. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy with charter a list of common Charter Communications problems)
~Unhappy with charter: "Technical Support" was why I was trying to call.
~Unhappy with charter's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy with charter: Took me Hours of searching to get a phone number that resulted in a live person. Then the live person informed me that charter business is closed for the weekend. $****s in lost sales and credit card transactions for my business. Charter's entire business phone system has been down all day in my state. Goodbye charter.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
~Unhappy with charter: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy with charter: I'd give them a five out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
~Unhappy with charter: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
~Unhappy with charter: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy with charter taken from his Charter Communications customer service problem that occurred on November 18th, 2017.