Charter Communications: Worst Customer service since I dealt with US Ce...
A Charter Communications customer review by GetHuman user GetHuman-297122 from October 29th, 2017
Background on GetHuman-297122's case
GetHuman: GetHuman-297122 - can you tell our other Charter Communications customers when your case took place?
GetHuman-297122: Yeah. It was afternoon, on October 21st.
GetHuman: Did you reach out to Charter Communications, and if so, how?
GetHuman: And which of these common Charter Communications customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-297122 a list of common Charter Communications problems)
GetHuman-297122: "Cancel service" was why I was trying to call.
GetHuman-297122's review of Charter Communications customer service
GetHuman: So how would you sum up your experience for GetHuman's Charter Communications customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-297122: Worst Customer service since I dealt with US Cellular in ****. They quote you one price...charge you another...then when you call to ask them to stand behind their promise...they try to explain why they shouldn't have to...then they agree to it verbally...then charge you something different anyway. Round and round with these people all because I cancelled my cable and they called to offer it at a super low price $** more than what I was paying for internet...but they never backed it up. People have been nice on the phone....but I never end up with what they agree to. They are a bunch of crooks, and I feel sorry for the people that have to work for them.
GetHuman: Let's quantify your experience contacting Charter Communications. On a scale of 1 to 5, how easy is it go get help on a Charter Communications problem?
GetHuman-297122: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-297122: I'd give them a four out of five on communication.
GetHuman: And what about Charter Communications's ability to quickly and effectively address your problem?
GetHuman-297122: For that I would say one out of five.
GetHuman: And finally- any advice for other Charter Communications customers?
GetHuman-297122: Call them early in the day or late. Don't forget any personal or account information you might need for Charter Communications to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-297122 taken from his Charter Communications customer service problem that occurred on October 21st, 2017.