Chase Auto Finance: Hung up after waiting * hr ** mns. Tried * time...
A Chase Auto Finance customer review by GetHuman user GetHuman-326920 from November 4th, 2017
Background on GetHuman-326920's case
GetHuman: GetHuman-326920 - can you tell our other Chase Auto Finance customers when your case took place?
GetHuman-326920: Yes I can. It was afternoon, on November 2nd.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-326920 a list of common Chase Auto Finance problems)
GetHuman-326920: "Update account information" was why I was trying to call.
GetHuman-326920's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-326920: Hung up after waiting * hr ** mns. Tried * times last week for over an hour as well, still can't get through.
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
GetHuman-326920: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-326920: I'd give them a three out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
GetHuman-326920: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
GetHuman-326920: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-326920 taken from his Chase Auto Finance customer service problem that occurred on November 2nd, 2017.