Chase Auto Finance: I was following up on a request that I put in o...
A Chase Auto Finance customer review by GetHuman user GetHuman-321529 from November 11th, 2017
Background on GetHuman-321529's case
GetHuman: GetHuman-321529 - can you tell our other Chase Auto Finance customers when your case took place?
GetHuman-321529: Yes. It was morning, on November 9th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-321529 a list of common Chase Auto Finance problems)
GetHuman-321529: "Extension" was why I was trying to call.
GetHuman-321529's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-321529: I was following up on a request that I put in on the previous Friday, only to find out that the information that was giving to me was incorrect. TRAIN YOUR PEOPLE!!!!!!!
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
GetHuman-321529: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-321529: I'd give them a four out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
GetHuman-321529: For that I would say three out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
GetHuman-321529: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-321529 taken from his Chase Auto Finance customer service problem that occurred on November 9th, 2017.