Chase Auto Finance: yOUR CALL REPRESENTATIVE DO NOT LISTEN, THEY TR...
A Chase Auto Finance customer review by GetHuman user ~JULIE from November 12th, 2017
Background on ~JULIE's case
GetHuman: ~JULIE - can you tell our other Chase Auto Finance customers when your case took place?
~JULIE: Yes I can. It was afternoon, on November 10th.
GetHuman: Did you reach out to Chase Auto Finance, and if so, how?
GetHuman: And which of these common Chase Auto Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~JULIE a list of common Chase Auto Finance problems)
~JULIE: "Update account information" was why I was trying to call.
~JULIE's review of Chase Auto Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Auto Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JULIE: yOUR CALL REPRESENTATIVE DO NOT LISTEN, THEY TRY TO OUT TALK YOU AND NOTHING GET ACCOMPLISHED. AS USUAL. THEN THEY HARRESS YOU WITH PHONE CALLS THEN ANOTHER REP. DOESNT LISTEN AND CONTINUES TO TALK OVER YOU. ITS A CONTINUOUS CYCLE.
GetHuman: Let's quantify your experience contacting Chase Auto Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Auto Finance problem?
~JULIE: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JULIE: I'd give them a five out of five on communication.
GetHuman: And what about Chase Auto Finance's ability to quickly and effectively address your problem?
~JULIE: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Auto Finance customers?
~JULIE: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Auto Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~JULIE taken from his Chase Auto Finance customer service problem that occurred on November 10th, 2017.