Chase Credit Cards: EXPLAINING THE RULES TO SOMEONE WHO OBVIOUSLY D...
A Chase Credit Cards customer review by GetHuman user ~ctabor816 from November 16th, 2017
Background on ~ctabor816's case
GetHuman: ~ctabor816 - can you tell our other Chase Credit Cards customers when your case took place?
~ctabor816: Yes I can. It was morning, on November 13th.
GetHuman: Did you reach out to Chase Credit Cards, and if so, how?
GetHuman: And which of these common Chase Credit Cards customer issues best describes the reason you wanted to talk to them?
(Shows ~ctabor816 a list of common Chase Credit Cards problems)
~ctabor816: "Lost or Stolen Card" was why I was trying to call.
~ctabor816's review of Chase Credit Cards customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Credit Cards customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ctabor816: EXPLAINING THE RULES TO SOMEONE WHO OBVIOUSLY DISAGREES WITH THE RULES IS NOT ATTEMPTING TO PROVIDE "SUPERIOR CUSTOMER SERVICE," IT'S ATTEMPTING TO BE CONDESENDING TO A CLIENT.*THIS ANSWER IS A PITIFUL EXCUSE AND A CONTINUATION OF THE POOR CUSTOMER SERVICE THAT I WAS COMPLAINING ABOUT.* I WILL SEND IT UP THE LADDER A POST IT EVERYWHERE POSSIBLE IN THE HOPES THAT SOMEONE WITH CHASE REALLY DOES UNDERSTAND WHAT "CUSTOMER SERVICE" LOOKS LIKE. **Dear Christopher Tabor,**Thank you for contacting Chase about your Slate and *Sapphire Preferred Plus accounts ending in **** and ****.**Your business is valued and I regret to hear of your *dissatisfaction. Chase strives to provide superior *service at all times and I am sorry to hear that the *service you received did not meet your expectations. I *appreciate you taking your time to provide me with your *feedback and will ensure your comments are directed to the*appropriate area for review.**I understand that you were requesting to consolida
GetHuman: Let's quantify your experience contacting Chase Credit Cards. On a scale of 1 to 5, how easy is it go get help on a Chase Credit Cards problem?
~ctabor816: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ctabor816: I'd give them a four out of five on communication.
GetHuman: And what about Chase Credit Cards's ability to quickly and effectively address your problem?
~ctabor816: For that I would say five out of five.
GetHuman: And finally- any advice for other Chase Credit Cards customers?
~ctabor816: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Credit Cards to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~ctabor816 taken from his Chase Credit Cards customer service problem that occurred on November 13th, 2017.