Chase Home Finance: * YEAR MORTGAGE HOLDER! TODAY I HAVE A QUESTION...

A Chase Home Finance customer review by GetHuman user ~Jules from October 30th, 2017

Background on ~Jules's case

GetHuman: ~Jules - can you tell our other Chase Home Finance customers when your case took place?
~Jules: Yeah. It was morning, on October 29th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
~Jules: I used the 800-848-9136 number I found for on the GetHuman Chase Home Finance customer phone number page I was on: Chase Home Finance Customer Service Phone Number
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows ~Jules a list of common Chase Home Finance problems)
~Jules: "Extension" was why I was trying to call.

~Jules's review of Chase Home Finance customer service

GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jules: * YEAR MORTGAGE HOLDER! TODAY I HAVE A QUESTION! NO ONE ANSWERS THE PHONE! NOT EVEN AUTOMATED ANSWERING! ATTEMPTED THE ON-LINE THING...*NO RESPONSE TO TEXTING ME A INQUIRY NUMBER. ANSWER A QUESTION IS ALL &*CHASE DOESN'T HAVE THE CUSTOMER SERVICE TECHNOLOGY TO DO THAT. YEA,*I'M PISSED & REALLY DISAPPOINTED.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
~Jules: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jules: I'd give them a three out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
~Jules: For that I would say four out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
~Jules: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Jules taken from his Chase Home Finance customer service problem that occurred on October 29th, 2017.

Chase Home Finance

3.67 of 5 stars | 32 reviews

~Jules's Chase Home Finance Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
4 out of 5 stars

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