Chase Home Finance: My call was immediately conneced to prompts ask...
A Chase Home Finance customer review by GetHuman user GetHuman-184469 from October 31st, 2017
Background on GetHuman-184469's case
GetHuman: GetHuman-184469 - can you tell our other Chase Home Finance customers when your case took place?
GetHuman-184469: Yes. It was morning, on October 27th.
GetHuman: Did you reach out to Chase Home Finance, and if so, how?
GetHuman: And which of these common Chase Home Finance customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-184469 a list of common Chase Home Finance problems)
GetHuman-184469: "Request a loan" was why I was trying to call.
GetHuman-184469's review of Chase Home Finance customer service
GetHuman: So how would you sum up your experience for GetHuman's Chase Home Finance customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-184469: My call was immediately conneced to prompts asking for my loan * and last * digits of Soc Sec number. I received most of the info I needed from an easy to follow automated system, then pressed '*' for more help. Sherwin answered with no delay and guided me through all my other questions.
GetHuman: Let's quantify your experience contacting Chase Home Finance. On a scale of 1 to 5, how easy is it go get help on a Chase Home Finance problem?
GetHuman-184469: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-184469: I'd give them a three out of five on communication.
GetHuman: And what about Chase Home Finance's ability to quickly and effectively address your problem?
GetHuman-184469: For that I would say two out of five.
GetHuman: And finally- any advice for other Chase Home Finance customers?
GetHuman-184469: Call them early in the day or late. Don't forget any personal or account information you might need for Chase Home Finance to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-184469 taken from his Chase Home Finance customer service problem that occurred on October 27th, 2017.